• Video Tour Services 4

Video Tour Services

• What if I need to Cancel or Reschedule my appointment?

  We know there are a lot of moving parts to getting a listing up, and marketing is typically that last effort to go live, so we are happy to quickly cancel or work with you to reschedule appointments. However, we do need to adhere to some strict guidelines in order to keep our staff productive and not affect our other customers.

   

  Cancellation Fees:

  Appointments that are cancelled or rescheduled within 24 hours of the appointment time are subject to a $150 cancellation fee. Note: This is a differs from our past cancellation policy which was only applied if the appointment was cancelled or rescheduled on the day of the appointment.

  Twilight shoots are particularly dependent on weather, and if the reason for rescheduling is based on bad weather, the customer can avoid the cancellation fee if he or she gives us at least 2 hours notice.

  Aerial shoots are also particularly dependent on weather, and if the reason for rescheduling is based on bad weather, the customer can avoid the cancellation fee.

   

  Rescheduling Fees:

  OHP allows customers to reschedule an appointment one time at no charge. Additional rescheduling requests may incur a rescheduling fee of $50.

• Can I get Aerial Stills of a neighborhood?

  We no longer offer neighborhood aerial video as part of the services we provide. FAA rules prohibit flying drones over populated areas and areas in which people aren’t aware of and/or participating in the shoot.

  Here is a link to the FAA rules.

• What is a Neighborhood Video Tour? How far do you go?

  A Neighborhood Video Tour is an “add-on” feature to a Video shoot. It is typically the same photographer that does both. The cost for this service is an hourly rate since the neighborhood shoots can be pretty open-ended. In other words, the neighborhood portion of the shoot could be 3 locations or 20 locations – it’s really up to you!

• What is the turnaround time on video?

  Our dedicated production team takes pride in delivering industry leading videos, which means we need 1-2 business days to craft, edit, and color correct property videos. Most videos are polished and finished the following business day, but complexity, size, and work load can occasionally require an extra business day to complete. As always, you’ll receive a “Ready” email once the service is complete and ready to view.